Refund Policy

Last updated: April 11, 2026

14-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not happy with our Service, we offer a 14-day money-back guarantee, no questions asked. Simply contact us within 14 days of your purchase date, and we will process a full refund.

This guarantee applies to all credit packages purchased through our platform. We believe in the quality of our Service and want you to have the confidence to try it risk-free.

How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at support@unillm.comwith the subject line "Refund Request."
  2. Include your account email address and the date of purchase.
  3. Our team will acknowledge your request within 24 hours and initiate the refund process.

Refund Processing

All refunds are processed through Paddle.com, our Merchant of Record. Once your refund is approved:

  • Refunds are typically processed within 5-10 business days, depending on your payment method and financial institution.
  • You will receive a confirmation email from Paddle once the refund has been issued.
  • The refund will be credited to the original payment method used for the purchase.
  • Upon refund, the corresponding credits will be removed from your account.

Exceptions

While we strive to be as generous as possible with our refund policy, the following exceptions may apply:

  • Requests after 14 days: Refund requests made more than 14 days after the purchase date are handled on a goodwill basis. We will do our best to accommodate you, but these are not guaranteed.
  • Abuse prevention: If we detect patterns of repeated purchases and refund requests that suggest abuse of our refund policy, we reserve the right to decline future refund requests.

Contact

If you have any questions about our refund policy or need assistance, please don't hesitate to reach out: