Privacy Policy

Last updated: April 11, 2026

1. Introduction

UniLLM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and API services (collectively, the "Service"). Please read this policy carefully.

2. Information We Collect

Information You Provide

  • Account Information: When you register, we collect your username, email address, and password (stored in hashed form).
  • API Usage Data: We log API requests for billing and analytics purposes, including model used, token counts, timestamps, and response status codes. We do not store the content of your prompts or model responses.
  • Communication Data: When you contact us via email, we collect the content of your messages and your email address.

Information Collected Automatically

  • Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
  • Device Information: Device type, screen resolution, and language preferences.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service
  • Process transactions and manage your account credits
  • Send transactional emails (account confirmation, billing receipts, API key notifications)
  • Monitor usage patterns to prevent abuse and ensure service quality
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations

4. Payment Processing

We use Paddle.com as our payment processor. When you make a purchase, Paddle collects certain personal and payment information as the Merchant of Record. Paddle's use of your personal information is governed by their Privacy Policy: https://www.paddle.com/legal/privacy

We do not directly collect, store, or process your credit card numbers or bank account details. All payment information is handled securely by Paddle. We only receive confirmation of successful transactions and relevant order details needed for credit allocation.

5. Information Sharing

We do not sell your personal information. We may share your information with:

  • Payment Processor: Paddle.com processes your payments as our Merchant of Record.
  • AI Model Providers: Your API requests are forwarded to third-party AI model providers (such as Anthropic, OpenAI, and Google) to fulfill your requests. These providers process your prompt data according to their own privacy policies.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

6. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party tracking cookies or advertising cookies. Essential cookies are strictly necessary for the Service to function and cannot be disabled.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal exceptions.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us at support@unillm.com. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), hashed password storage, and access controls for our systems. However, no method of transmission over the Internet is 100% secure.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. API usage logs are retained for billing and analytics purposes. If you request account deletion, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised Privacy Policy.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@unillm.com.